Service Desk and the e~Service Desk

Work requests

Description of the service:

The Service Desk is the contact point for anyone on the University campus to report any facilities related matters to CIS staff. The request will be assigned a priority rating and be dispatched to the appropriate manager for action. The work requests are prioritised according to: urgent requests, routine or special requests.
Urgent requests are usually actioned within a 24 period and are those that will affect security or safety, or affect teaching i.e. unsatisfactory cleaning of teaching areas, toilets, classrooms, offices and laboratories.
After completion of urgent requests, the routine or special requests will be carried out.

Availability - Campus:

Camperdown, Darlington, Burren Street, St James, Mallett Street, Rozelle and Camden.

Availability - Buildings:

Any CIS serviced building

Availability - Time:

7.30 - 5.00 Monday to Friday.
After hours facilities emergencies: contact Security on 9351 3333

Available to:

Any university staff, students or visitors to the campus.

How to access:

Phone 9351 7838

How to use:

Contact the Service Desk and provide the required details as requested by the operator:
Location, Building code, Department and Room No.
Name
Telephone, fax or email address
Job request - What is required.

Service options:

Lodge your own request using the e~Service Desk

Support contacts:

CIS Reception

View other services and information about the Service Desk and the e~Service Desk