The CIS Service Desk and the eService Desk
The CIS Service Desk, established in May 1999, is the single point of contact for all property enquiries, including cleaning, maintenance, grounds and projects.
The eService Desk is the University’s FM web portal which caters for all online functions provided by CIS. In an effort to improve the Service Desk, CIS launched the Work Request module in the eService Desk (eSD) in December 2001. This gave the University’s 6,500 staff as well as Contractors, self-service global access anytime anywhere, 24x7x365.25 via the Web through the secure WASM login to lodge a WR, receive e-mail updates concerning the status of a WR and review WR status directly from their workstations, rather then having to call the Service Desk.
Operating times and contact:
7:30am - 5:00pm Monday to Friday
Phone No: 9351 7838
For after hours services emergencies, contact Security on 9351 3333
Login any time for the eService Desk
Service information
Each faculty or department is encouraged to have a designated coordinator to act as the primary liaison with CIS, who lodges the department requests through the eService Desk.
The request will be allocated to the appropriate in-house or contract manager/supervisor for action.