Emergency

We are the University's first response agency. If University Security is the first to be notified about an emergency, we will advise other Emergency Services.

The phone number (02) 9351 3333 is an emergency number only, do not use it for enquiries.

The Security Service is radio controlled and fully trained in first aid, first response fire fighting, evacuation techniques and situation management for criminal activity. Security has access to external emergency services, senior administration, the Risk Management Office, and counselling services at all hours. We respond very quickly to on-campus emergencies of all types.

Emergencies are coped with far better by people who have thought about what to do in various types of situation. For general safety be sure you know your emergency contact numbers; place them on your phone (stickers are available from Security or your precinct officer).

To help you reduce the risk of becoming a victim to criminal activity please obtain a UniSafe brochure on Personal Safety, Sexual Assaults - Reducing The Risk, Preferred Pedestrian Routes and others in the series. These are available from Security, the Information Office in the Quadrangle, Fisher Library Information Desk, and Student Contact Points. The contents of the brochures are also available on this website at "UniSafe".

If you get into any trouble on the campus or if you feel intimidated and afraid for any reason, call Security or Police immediately. If this is not possible, go immediately to a busy place or attract the attention of other people in the area. Avoid lonely, poorly lit, or isolated places especially at night.

What to do

Where to get help

Fire

First aid

Access to counselling services

Handling suspect mail

Phone threat checklist

1. Keep calm.
2. Tell someone about it: the floor wardens, fellow workers, your supervisor, others in the area.
3. Call the Security Emergency Centre, on (02) 9351 3333 and/or Police/Fire Brigade/Ambulance on 0-000 (if not on an internal extension simply dial 000).
4. Be ready to describe where you are (suburb, street, building name, building number, floor and room). Explain what is wrong (fire, medical or criminal). If you have assessed the problem and the severity of it. Be prepared to give your name and phone number/extension.
5. Leave the building if the type of emergency warrants it, or if directed by wardens or security. Do so by the nearest safe exit. Do not use lifts in case of fire. Follow the directions of marshals, wardens and security.
6. Know your assembly point.
7. Do not re-enter evacuated buildings until the all clear is given by an authorised person.
8. Some emergency situations such as criminal activity may not require you to leave the building. In all emergency situations keep calm and think about the appropriate response.

Generally building evacuations are carried out because of fire, bomb threat or other risks such as gas leaks and electrical threats.

Depending on the type of emergency, the most appropriate method is to contact Security and/or Police, Ambulance, Fire Brigade by phone. If out on the campus, go to a busy place such as the libraries, especially Fisher Library (which is open late), phones are available for use there.

There are emergency contact points at locations around the University. These are marked in the UniSafe brochure on Personal Safety.

There are flat-surfaced phones with press button action (that direct dial security) located at:
Vet Science car park near entrance from Parramatta Rd. Attached to ticket machine On rear of Ross Street traffic gate box On foot path near Ross Street Gate next to the Ross Street building On foot path off Science Road in front of the Od Geology building On the rear of the Main Gate box University Avenue On footpath at intersection of University Avenue and Baff Road On the footpath off Manning Road in front of the Christopher Brennan building In the court yard in front of Fisher Library On footpath off Western Avenue, Between Old Teachers college and Sports Centre On footpath off Fisher Road near intersection of Physics Road On footpath off Eastern Avenue, at base of footbridge City Road On ground floor in Shepherd Street car park, on pillar next to change machine On footpath off Maze Crescent in front of International House On wall on the left side of the entrance to the Blackburn building. Normal pick up phone not a press button. On island Off Western Avenue opposite the QE2 building On the right side In the entrance to the Madsen building South side facing City Road. Normal pick up phone On the rear of the City Road Gate box On footpath off Butlin Avenue, in front of the Wentworth building, near City Road On the wall left side of entrance to PNR Library On the walkway between the Biochemistry lawn & the Aquatic centre Sports store On the pillar at the entrance to the Western Avenue Parking Station, next to the ticket machines. On the pillar inside the main glass doors of building "C" facing the street, in Mallet Street. On the wall (right side) outside the main courtyard entry in building "F", in Mallet Street. These phones all direct dial the Security Services emergency number when activated. To operate press the button and wait. Emergency telephone & duress button map in PDF format (760kb).
Standard phones capable of dialing internal extensions only (9351 3333 for emergency) are located as follows:
Externally near the main entry door to the Blackburn Building. The external entry door at the Computer Lab Madsen Building (City Road side). In the foyer of Fisher Library. Emergency telephone & duress button map in PDF format (760kb).
Break-glass emergency panels are located at:
On side of the Ross Street gate box On the foot path off Manning Road, on the front of Change machine number 1, in front of the Old Teachers College On the side of the Main Gate gate box. On the island of the car park off Eastern Avenue on the front of Change machine number 2 in front of the Anderson Stuart building On the front of Change machine 4, in the Shepherd Street car par level one, next to the lift On the front of Change machine 3, On Maze Crescent under Wentworth footbridge On front of old gate box on Maze Crescent at intersection of Butlin Avenue On front of old gate box on Western Avenue at the northern corner of access Road to Western Avenue parking station On front of Change machine 5, on Western Avenue at the Southern corner of access Road to Western Avenue parking station On the side of the City Road gate box As soon as the glass panel is broken, a critical alarm is recorded and Security staff are immediately dispatched. These are strictly for emergency situations. Emergency telephone & duress button map in PDF format (760kb).
Lift phones:
All lifts on campus have emergency phones that direct dial the lift company's contact number. These are designed primarily for lift breakdowns but may be useful in other emergency circumstances.

Take a moment to think about a safe exit and an alternate safe exit from your work area. Get to know your building Emergency Control Organisation (ask your supervisor). Find out where the safe assembly point is for your building.

Never try and fight a fire if it is not safe to do so (generally only people who are trained in first response fire fighting should make any attempt to attack a fire of any significance).

It is far more important that people safely evacuate. Leave the fire fighting to trained people. In fire situations, if you have time, close windows in your room as you leave.

All members of the Security Patrol hold current first aid certificates. Security Officers are also in radio contact and are able to respond and summon help quickly.

Royal Prince Alfred Hospital (RPAH) Casualty and Emergency is located in Missenden Road, just past the RPAH Security Office.

There are two medical centres on campus, located within the Holme and Wentworth Buildings. The location of these Buildings is marked on the campus map which is available from: Security Office, Information Centre (in the Quadrangle), Fisher Library Information Desk & Student Contact Desks.

Security Officers will respond to calls for emergency first aid and assist emergency services such as ambulances to the scene.

In emergencies phone ext. 13333 or 0-000 if you are on a university extension. If you are on a direct outside line phone (02) 9351 3333 or 000.

If you call 000, please also advise Security so that staff can attend and render assistance until the arrival of external emergency services. We also assist those services in locating these incidents on campus.

The Security Service has access to University Counsellors after hours. In emergencies where trauma or other counselling is required, contact the Security Office on (02) 9351 3333.

The University Counselling Service may also be contacted directly during business hours on (02) 9351 2228.

Recognition points for suspect mail:

When a suspect item is identified:

Do NOT:

Most bomb or chemical /biological threats are received by telephone. Persons most likely to receive this information are telephonists, receptionists or other first contact points (telephone).

Either print a copy of the Hardcopy Phone Threat Checklist below to keep near your telephone or bookmark the Electronic Phone Threat Checklist in your browser. Please test the Electronic version with your browser before you bookmark it to ensure it works with your system. If you receive a telephone threat, use the checklist to gather information. The checklist has been prepared by the Australian Bomb Data Centre.

Treat all phone threats as real - do not assume they are a hoax and do not hang up. Keep the caller on the line as long as possible and signal other staff to notify Security. The longer the caller remains on line the more opportunity exists to obtain information. Please read the checklist in advance so you are prepared.

Notify Security on (02) 9351 3333 (red denotes the extention if calling within the University) the moment the threat is received or as soon as possible after the call is terminated.