| -1999
- 2002 - |
Since
May 1999, the Facilities Management Office (FMO) Service Desk
has been the point of contact either by telephone, fax or e-mail
for all facilities enquiries, (e.g. cleaning, maintenance, grounds,
projects, security) for the Camperdown, Darlington, Burren St,
Mallet St., Rozelle & St. James Campuses.
In
an effort to improve access to the Service Desk, FMO developed
the e~Service Desk which went
into operation on Monday the 10th
of December 2001. This 24 hour web enabled facility
allowed University Staff to lodge & review facilities related
work requests directly from their desktop computers, anytime anywhere.
The
e~Service Desk was rolled
out to the Cumberland & Orange campuses in September 2002,
part of the ARCHIBUS/FM migration project - a collaboration between
FMO,MPG, ITS & ICAD. |
| -
16 June 2003 - |
e~Service
Desk Upgrade - As part of the University's Facilities
Management Information Systems (FMIS) strategic plan, the e~Service
Desk's g(raphical) u(ser) i(nterface)
has undergone a major transformation, turning it into a web portal
for FM related services. In the near future, 'authorised'
users will be able to, through a single login, access Work Requests,
View & Print drawings related to buildings or sites, review
& submit updates of Space related information as well as check
what projects are proposed/underway in their building, etc.
The
1st stage of the current upgrade, which
was launched today, involves Work Requests for all users as well
as Asset Management for selected users from Camperdown/Darlington,
Cumberland & Orange campuses (facilities related assets in
order to carry out corrective & preventive maintenance). Stay
tuned for more news in the near future. |
